FAQ

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Shipping
How do you determine your shipping and handling costs?
May I ship Fannie May items in the summer?
How much is tax?
Do you offer international shipping?
How do I contact Fannie May?
I forgot my password.
I can’t find an item on the website.
Where can I purchase wedding favors?
Where can I find nutritional information?
How do I freeze Fannie May product?
Fannie May Candies press releases.

How do you determine your shipping and handling costs?
Shipping and handling cost is based on the dollar amount you spend on our products as well as the shipping method you prefer. Review the chart below for all of our options and their cost. Please note: Shipping & Handling charge is required for each recipient address.

Shipping & Handling Charges (per recipient address)

PURCHASE TOTAL	Standard Delivery (7-10 business days)	Expedited Delivery (2-3 business days)	Overnight Delivery (1 Day AM)
$00.00 TO 20.00	$6.95	$15.90	$19.90
$20.01 TO 35.00	$8.95	$17.90	$21.90
$35.01 TO 50.00	$10.95	$19.90	$23.90
$50.01 TO 75.00	$12.95	$21.90	$25.90
$75.01 TO 90.00	$14.95	$23.90	$27.90
$90.01 TO 150.00	$16.95	$25.90	$29.90
$150.01 TO 599.99	$18.95	$27.90	$31.90
$600+ AND ABOVE	Free	Call	Call

May I ship Fannie May items in the summer?
Fannie May items may be shipped throughout the year. In order to protect your chocolates during shipping we require 2nd Day Air to certain areas of the country. With the added cost of shipping we will include a free insulated container packaged with frozen reusable gel packs that will keep your chocolate cool during transit. We also offer a 100% guarantee, if you experience any problems with your order we will replace your chocolates free of charge.

From 4/26 until 9/24 Fannie May can not ship product to PO Boxes, APO, AE or outside of the continental United States.

From 3/15 through 10/22 shipments to AZ, CA, FL, NM, NV and TX require a minimum of Expedited Delivery service (No P.O. Boxes allowed). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" A FREE insulated container will be included with all orders to protect products from high temperatures. Packages can only be shipped on Monday, Tuesday and Wednesday.
From 4/26 to 9/24 shipments to AR, CO, ID, KS, LA, ME, MS, MT, ND, NE, NH, OK, OR, SD, UT, VT, WA, and WY require a minimum of Expedited Delivery service (No P.O. Boxes please). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" A FREE insulated container will be included with all orders to protect products from high temperatures. Packages can only be shipped on Monday, Tuesday or Wednesday.
From 4/26 to 9/24 shipments to AL, CT, DC, DE, GA, IA, IL, IN, KY, MA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, RI, SC, TN, VA, WI, and WV DO NOT require Expedited Delivery service and will be packed in a FREE insulated container to protect products from high temperatures. Standard shipping is available for these states (No P.O. Boxes please). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" Packages can only be shipped on Monday, Tuesday or Wednesday.

How much is tax?
Sales tax is added, where applicable, according to the tax chart below. The rate is based upon the state to which your order is being shipped. State sales tax is based on the destination state (where the candy is going). Tax rates are applied to the total cost of merchandise and shipping. IL=1%, IN=6%, WI=5%

Do you offer international shipping?
At this time, shipments outside of the U.S. are only available by calling our Mail Order Sales Center. Our representatives will be happy to guide you through these orders. Please note, from 4/26 - 9/24 we do not ship outside of the United States in accordance with our Summer Shipping Policy.

How do I contact Fannie May?
You can speak to a customer service representative by calling 1(800)999-3629, or e-mail us at customerservice@fanniemay.com.

You can also mail an order to:

Fannie May Candies
Consumer Division
P.O. Box 869
Madison, VA 22727-1049

I forgot my password.
If you have forgotten your password you can select the following link www.fanniemay.com/members/forgotpassword.asp. you will receive your password via e-mail. Your e-mail address will not be recognized if you have not created an account online.

If you are still having problems you may call 1(800)333-3629 and a representative will gladly assist you.

I can’t find an item on the website.
All available items are featured online and can be viewed by selecting the following link. http://www.fanniemay.com/store/item-listing.asp

If you do not see an item you are interested in, this item is not available online or through our catalog services. Please continue to visit us online to learn about product updates.

Where can I purchase wedding favors?
Our Quantity Discount Department and retail locations sell two and four piece sample boxes that may interest you. To order and have the product shipped contact the Quantity Order Department at 1(800)444-3629. Or visit a store location near you, to find a store select the following link. http://www.fanniemay.com/locator/

Where can I find nutritional information?
Nutritional information for our product can be found by selecting the following link.
https://www.fanniemay.com/healthandchocolate/Nutrition.pdf

How do I freeze Fannie May product?
Our product is best when consumed within two weeks. When you decide to keep the product for a longer period of time it is recommended that you follow our freezing instructions.

Take the unopened box and wrap it in freezer durable wrap, you can freeze up to 4-6 months. When you're ready to give your gift or consume our product remove the box from the freezer do not remove any of the wrapping and let it thaw for 24-48 hours.