FAQ

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Shipping
How do I redeem promotional offers?
May I ship Fannie May items in the summer?
How do you determine your shipping and handling costs?
How much is tax?
Do you offer international shipping?
How do I contact Fannie May?
I forgot my password.
I can’t find an item on the website.
Where can I purchase wedding favors?
Where can I find nutritional information?
How do I freeze Fannie May product?
How do you safely ship perishable products?
Important Recall Notices
Who do I call regarding Social Media Partnerships?
Fannie May Candies press releases.

How do I redeem promotional offers?

We offer various offers throughout the year that are published on the back of our catalogs, email campaigns, and newspaper ads. Below is a description of how each offer works.

Free Gift Promotion (example Free 1 Lb Assorted Chocolates with $29 Purchase)

Receive a free one pound box of Assorted Chocolates when you order $29 or more in merchandise. The minimum amount does not include shipping and tax. Free gift is automatically added to your order and will be shipped to the billing address. Offer valid over the phone by calling 1(800)333-3629 or online at www.FannieMay.com; not valid in retail stores. To redeem promotion online enter key code in the promotional field or when phoning in your order provide the agent with your key code. Promotion cannot be combined with other offers or to existing orders, valid until expiration date listed.

Discount Promotion (example 15% Discount with $29 Purchase)

Receive a 15% discount when you order $29 or more in merchandise. The minimum amount does not include shipping and tax. Discount will be applied to merchandise amount and is not applied to shipping, tax, discounted items or gift cards. Offer valid over the phone by calling 1(800)333-3629 or online at www.FannieMay.com; not valid in retail stores. To redeem promotion online enter key code in the promotional field or when phoning in your order provide the agent with your key code. Promotion cannot be combined with other offers or to existing orders, valid until expiration date listed.

Free Shipping Promotion (example Free Ground Shipping $29 per Address)

Receive free UPS Ground shipping when you send $29 to each address. Addresses that do not receive $29 in merchandise will be charged the full shipping amount. The minimum requirement includes merchandise only and does not include shipping and tax. Free shipping promotion does not include expedited or international shipping services. Offer valid over the phone by calling 1(800)333-3629 or online at www.FannieMay.com; not valid in retail stores. To redeem promotion online enter key code in the promotional field or when phoning in your order provide the agent with your key code.  Promotion cannot be combined with other offers or to existing orders, valid until expiration date listed.

Dollar Off Promotion (example $15 Off No Minimum Required)

Dollar off promotions are valid online at www.FannieMay.com only. One offer per customer and expires on date listed. Dollar off amount is taken off of the merchandise amount and is not applicable toward discounted items, gift cards, shipping or tax. Offer cannot be combined with other promotions or added to existing orders. Offer is not available on all products and is subject to restrictions, limitations and blackout periods. Void where prohibited.

Dollar Off Promotion and Free Ground Shipping (example $15 Off and Free Shipping No Minimum Required)

Dollar off promotions are valid online at www.FannieMay.com only. One offer per customer and expires on date listed. Dollar off amount is taken off of the merchandise amount and is not applicable toward discounted items, gift cards, shipping or tax. If you order discounted items only you will not receive free UPS Ground shipping, order must contain a non-discounted item in order to qualify for free shipping. Offer cannot be combined with other promotions or added to existing orders. Offer is not available on all products and is subject to restrictions, limitations and blackout periods. Void where prohibited.

May I ship Fannie May items in the summer?
Fannie May items may be shipped throughout the year. In order to protect your chocolates during shipping we require 2nd Day Air to certain areas of the country. With the added cost of shipping we will include a free insulated container packaged with frozen reusable gel packs that will keep your chocolate cool during transit. We also offer a 100% guarantee, if you experience any problems with your order we will replace your chocolates free of charge.

From 4/26 until 9/24 Fannie May can not ship product to PO Boxes, APO, AE or outside of the continental United States.

• From 3/15 through 10/22 shipments to AZ, CA, FL, NM, NV and TX require a minimum of Expedited Delivery service (No P.O. Boxes allowed). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" A FREE insulated container will be included with all orders to protect products from high temperatures. Packages can only be shipped on Monday, Tuesday and Wednesday.
• From 4/26 to 9/24 shipments to AR, CO, ID, KS, LA, ME, MS, MT, ND, NE, NH, OK, OR, SD, UT, VT, WA, and WY require a minimum of Expedited Delivery service (No P.O. Boxes please). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" A FREE insulated container will be included with all orders to protect products from high temperatures. Packages can only be shipped on Monday, Tuesday or Wednesday.
• From 4/26 to 9/24 shipments to AL, CT, DC, DE, GA, IA, IL, IN, KY, MA, MD, MI, MN, MO, NC, NJ, NY, OH, PA, RI, SC, TN, VA, WI, and WV DO NOT require Expedited Delivery service and will be packed in a FREE insulated container to protect products from high temperatures. Standard shipping is available for these states (No P.O. Boxes please). Appropriate shipping rates apply; please see "How do you determine your shipping and handling costs?" Packages can only be shipped Monday, Tuesday or Wednesday.

How do you determine your shipping and handling costs?
Shipping and handling cost is based on the dollar amount you spend on our products as well as the shipping method you prefer. Review the chart below for all of our options and their cost. Please note: Shipping & Handling charge is required for each recipient address.

How much is tax?
Sales tax is added, where applicable, according to the tax chart below. The rate is based upon the state to which your order is being shipped. State sales tax is based on the destination state (where the candy is going). Tax rates are applied to the total cost of merchandise and shipping. IL=6.25%,  IN=7%,  NY=8.63%, WI=5%

Do you offer international shipping?
At this time, shipments outside of the U.S. are only available by calling our Mail Order Sales Center. Our representatives will be happy to guide you through these orders. Please note, from 4/26 - 9/24 we do not ship outside of the United States in accordance with our Summer Shipping Policy.

How do I contact Fannie May?
You can speak to a customer service representative by calling 1(800)333-3629, or e-mail us at customerservice@fanniemay.com.

You can also mail an order to:

Fannie May Candies
Consumer Division
P.O. Box 5061
Lake Forest, IL 60045

I forgot my password.
If you have forgotten your password you can select the following link www.fanniemay.com/members/forgotpassword.asp. you will receive your password via e-mail. Your e-mail address will not be recognized if you have not created an account online.

If you are still having problems you may call 1(800)333-3629 and a representative will gladly assist you.

I can’t find an item on the website.
All available items are featured online and can be viewed by selecting the following link. http://www.fanniemay.com/store/item-listing.asp

If you do not see an item you are interested in, this item is not available online or through our catalog services. Please continue to visit us online to learn about product updates.

Where can I purchase wedding favors?
Our Quantity Discount Department and retail locations sell two and four piece sample boxes that may interest you. To order and have the product shipped contact the Quantity Order Department at 1(800)444-3629. Or visit a store location near you, to find a store select the following link. http://www.fanniemay.com/locator/

Where can I find nutritional information?
Nutritional information for our product can be found by selecting the following link.
https://www.fanniemay.com/healthandchocolate/Nutrition.pdf

How do I freeze Fannie May product?
Our product is best when consumed within two weeks. When you decide to keep the product for a longer period of time it is recommended that you follow our freezing instructions.

Take the unopened box and wrap it in freezer durable wrap, you can freeze up to 4-6 months. When you're ready to give your gift or consume our product remove the box from the freezer do not remove any of the wrapping and let it thaw for 24-48 hours.

How do you safely ship perishable products?

To safely ship perishable product we will package each item in a styrofoam container with dry ice. Shipments that contain orders for cheesecake or other perishable items are required to arrive in two business days and can normally only ship Monday thru Wednesday. Perishable items can not ship to PO Boxes, APO/FPO addresses or outside of the continental United States.

Shipments to AR, AZ, CA, CO, FL, ID, KS, LA, ME, MS, MT, ND, NE, NH, NM, NV, OK, OR, SD, TX, UT, VT, WA, and WY require a minimum of 2nd Day Air service for delivery of perishable product.

Important Recall Notices

Media Contact: 

Bob Happel

(330) 494-0833 ext. 407

BobH@FannieMayBrands.com

Fannie May Confections Brands, Inc. announces a voluntary and limited recall of Fannie May Milk Chocolate & Almonds candy bars due to the omission of Almonds on the ingredient statement

FOR IMMEDIATE RELEASE – North Canton, OH. – September 15, 2009 – Fannie May Confections Brands, Inc. today announced it is voluntarily recalling select 2 ounce Fannie May Milk Chocolate & Almonds candy bars because the ingredient statement is not labeled to indicate that the candy bars contain Almond nuts.  Please note however, that in all cases the product packaging does include the word “Almonds” on the principle display panel. Moreover, the candy bar packaging contains an allergen statement indicating: “This product was manufactured on equipment shared with peanuts, tree nuts, soybeans, milk, eggs, and wheat”.   Fannie May has undertaken this voluntary recall out of an abundance of caution. This voluntary recall does not affect any other candy products from Fannie May

The 43,008 individual candy bars that are subject to this recall were sold to customers between August 21^st and August 31^st, 2009.   The code dates involved with this recall are 92291, 92292, 92301, 92302, 92451, 92452, 92511, 92512, 92521, 92522, 92661, and 92662.

No illnesses or injuries have been reported to date.  Fannie May discovered the error during a routine quality control process check.

The product being recalled is a Fannie May Milk Chocolate & Almonds candy bar, 2 oz., UPC code 5274571484.  A photograph of the product is below and also available on our website, www.fanniemay.com, to help with identification.

Working in cooperation with FDA, Fannie May will also issue an alert with the FDA (www.fda.gov) and through The Food Allergy and Anaphylaxis Network (www.foodallergy.org).  Anyone who has the identified product with this UPC Code in their possession should be aware of this Alert and take appropriate measures.  Consumers who may be affected by this Alert should avoid consumption and destroy the product.  Consumers with questions may contact Fannie May at (330) 494-0833 ext. 193, Monday through Friday, 8:30 A.M. – 5:00 P.M. EST.

Fannie May apologizes for any inconvenience this may cause our valued customers; product quality and consumer safety have always been our top priority.

Media Contact: 

Mark Spencer

Burson-Marsteller for Fannie May

(312) 596-3628

mark.spencer@bm.com

Fannie May Confections, Inc. announces voluntary recall of

Bridge Mix and No Sugar Added Milk Chocolate Covered Peanuts produced by Madelaine Chocolate

FOR IMMEDIATE RELEASE – Chicago, Ill. – February 5, 2009 – Fannie May Confections, Inc. today announced it is voluntarily recalling all 8-ounce and 16-ounce bags of Bridge Mix and No Sugar Added Milk Chocolate Covered Peanuts because the products – supplied by Madelaine Chocolate Novelties, Inc. of Rockaway Beach, N.Y., -- may contain peanuts from Peanut Corporation of America (PCA). PCA has announced the expansion of a voluntary recall covering all peanut products made in their Blakely, Georgia plant since Jan. 1, 2007, because they have a potential to be contaminated with Salmonella.

Madelaine Chocolates today recalled the products because they may contain peanuts supplied by PCA. Madelaine reports that it tests lot samples of all its products for Salmonella, including all its peanut products, and none of the peanut products affected by this recall has tested positive for Salmonella.

Fannie May is undertaking this voluntary recall out of an abundance of caution. Fannie May has received no reports of illness connected to these products. Madelaine Chocolates has also stated that it has received no reports of illness connected with the PCA recall.

In addition, these four products being recalled were not produced at Fannie May’s chocolate kitchens. This voluntary recall does not affect any other products from Fannie May, because they do not contain products from PCA.

The product descriptions and stock code numbers for the recalled products are listed below, and photographs of the products are available at www.fanniemay.com to help with identification. The voluntary recall involves all of these products sold since Jan. 1, 2007.

Salmonella is an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Healthy persons infected with Salmonella often experience fever, diarrhea (which may be bloody), nausea, vomiting and abdominal pain. In rare circumstances, infection with Salmonella can result in the organism getting into the bloodstream and producing more severe illnesses such as arterial infections (i.e., infected aneurysms), endocarditis and arthritis. For more information on Salmonella, please visit the Centers for Disease Control and Prevention’s Website at http://www.cdc.gov.  

For further information about the PCA recall, visit the Food and Drug Administration online at http://www.fda.gov.

Fannie May Confections, Inc. apologizes for any inconvenience this may cause our valued customers; product quality and consumer safety have always been the top priority of Fannie May.

Consumers who have purchased the recalled products are urged to destroy them.  Consumers with questions may contact Fannie May Customer Service at (330) 494-0833 ext. 193 between the hours of 8:30 a.m.–5 p.m. Monday – Friday EST.

All other inquiries should be directed to Mark Spencer, Burston-Marstellar, at (312) 596-3628.

Who do I call regarding Social Media Partnerships?

Please call (708) 223-1237 or email us at sdeo@1800flowers.com.