FAQ

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What happens after I place my order?

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. You will receive an email confirmation once your order has been received. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

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What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after Fannie May receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-800-333-3629 to ensure that your order is being processed.

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When will I receive a tracking number for my order?

Once your order has been packed and shipped out, you will receive an email shipping confirmation which will contain a FedEx tracking number.

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Is it safe to use my credit card online?

We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

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Which credit cards are accepted?

We accept a variety of credit cards including MasterCard, VISA, Discover Card, and American Express.
For your convenience, we also offer these express checkout options: PayPal, AMEX EXPRESS Checkout, VISA Checkout, Chase Pay, and MasterPass.

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What are cookies and why do I need them to shop this site?

To shop at fanniemay.com, you need cookies enabled on your browser (you may have reached this page because your browser cookies are turned off). Here is some information about how we use cookies on this site.
Computer cookies are very small text files which are placed on your computer by certain Web pages. fanniemay.com uses cookies to keep track of items which you place in your shopping basket, and also to remember you when you return to our site.
Cookies cannot harm your computer and do not hold personal or private information.

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How much is tax?

Sales tax is added, where applicable, according to the tax chart below. The rate is based upon the state to which your order is being shipped. State sales tax is based on the destination state (where the candy is going). Tax rates are applied to the total cost of merchandise and shipping. IA=6%, IL=6.25%, IN=7%, MO=1.225%, NY=8.63%, WI=5%.

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How do I contact Fannie May?

You can speak to a customer service representative by calling 1(800)333-3629, or e-mail us at customerservice@fanniemay.com.
You can also mail an order to:
Fannie May Fine Chocolates
Consumer Division
P.O. Box 5061
Lake Forest, IL 60045

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What if I forget my password?

If you have forgotten your password you can navigate to My Account (top right of every page), the sign in page will appear, there is a link to request a new password. Or you can click the following link Forgot your password? you will receive your password via e-mail. Your e-mail address will not be recognized if you have not created an account online.
If you are still having problems you may call 1(800)333-3629 and a representative will gladly assist you.

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What are the advantages of registering?

Becoming a registered shopper offers you a growing number of personalized benefits to make shopping with us faster, easier, and more intuitive. These are free services, which include the following benefits:

  • Easier Shopping, Faster Checkout
  • Online Order Tracking
  • Online Address Book, to store frequently used addresses
  • Review Order History
  • Exclusive Special Offers

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Can you bill my company for business gift orders?

Sure! Just call our Business Gift Services department at 1-800-444-3629 between 8:00 AM and 2:00 PM CST, Monday-Friday to speak with a Fannie May Account Manager about setting up a company account.

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Where can I find nutritional information?

Nutritional information for our product can be found by selecting the following link.
click here »

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How do I freeze Fannie May product?

Our product is best when consumed within two weeks. When you decide to keep the product for a longer period of time it is recommended that you follow our freezing instructions.
Take the unopened box and wrap it in freezer durable wrap, you can freeze up to 4-6 months. When you're ready to give your gift or consume our product remove the box from the freezer do not remove any of the wrapping and let it thaw for 24-48 hours.

 
 

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