Your credit card will be charged once your order is shipped.

Please note that online statements for credit and debit cards may display a preauthorization of funds immediately after purchase. Preauthorization is typically removed from your credit card transaction history when the full charge processes and funds are withdrawn.

Ordering on FannieMay.com is the quickest and most convenient way to ship chocolate. Once you have selected the chocolate products you would like to purchase, click on the “Add to Basket” button to place it in your shopping basket. Follow the directions through the checkout process to complete your order.

Once your order is placed, you will see a confirmation screen with your order number and receive an email confirmation to the email address provided.

To ensure proper delivery of your order, we do not ship orders to post office boxes.

At this time, an individual order must be placed for each shipping address.

Once orders are placed, they are unable to be revised. Customers are responsible for checking that all order information is correct before submitting an order. We are not able to reship packages that are returned to us by FedEx that display an incorrect address. Please take this into consideration when selecting your shipping address for an order.

Yes, it is safe to order on FannieMay.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

This could be due to several reasons. The best way to resolve the issue is to contact us so we can help investigate the root cause and, if necessary, place the order for you.

We accept the following forms of payment on FannieMay.com: Visa, Mastercard, American Express, Discover, Apple Pay, and PayPal. We require you to supply the registered address of the card holder, which is used to validate your order with your credit card company.

Please note: Fannie May gift cards are redeemable at Fannie May retail stores; they are not currently redeemable on FannieMay.com.

You can reset your password on our Log In page. You will be directed to enter your email address, and we will send you an email with directions.

Your order history can be found in your account under “Orders.” You will find your order number, order date, order status, and total payment.

Click “View Order” to see the full details in your order, including status, billing and payment details, products chosen, and delivery method.

Once in your account, click on “Profile” to view and make any changes.

Due to the perishable nature of Fannie May chocolates, we are not able to ship outside of the contiguous United States.

You will receive a shipping order confirmation email with your FedEx tracking number to track your order on FedEx.com. You may also visit your account to check the status of an order under order history. Guests without accounts can track an order here.

A shipping notification with tracking details will be sent via email after your order has shipped. Additionally, you can track your order status by signing into your account and reviewing your order history.

Currently, we are only able to accept online orders to shipping addresses within the contiguous United States and do not ship internationally. To ensure the secure delivery of your order, Fannie May does not ship orders to post office boxes.

For each address within the United States, we offer the following shipping options:

• FedEx Standard Ground Shipping: 3–7 business days to receive your items once the order is picked up by FedEx. Ground shipments do deliver on Saturday and Sunday.
• FedEx 2-Day Shipping: 1–2 business days to receive your items once the order is picked up by FedEx.
• FedEx Standard Overnight: Orders placed before 11:00 AM CST Monday through Thursday arrive the next business day once the order is picked up by FedEx.

Please review our warm weather policy to see if shipping restrictions apply to your state.

Shipping and handling rates are based on the dollar amount ordered as well as the shipping method preferred. Please continue to checkout for the ship estimate. To ensure your chocolates arrive in pristine condition, our shipping schedule adjusts for warmer and cooler weather.

All shipments require 2-day expedited shipping May through September. Orders placed on Wednesday for 2-day expedited shipping and Thursday for overnight will not ship until the following Monday. Our daily cutoff for order fulfillment is 11:00 AM CST.

Warm weather note: Preserving the quality of your chocolate is of utmost importance to us. During warm weather months, we ship orders using insulated packaging and gel ice packs and exclusively ship orders via expedited shipping methods.

October through March: Orders placed on a weekday by 11:00 AM Central Time are typically shipped within two business days. Orders placed on Saturday and Sunday will ship out on Monday via the selected shipping method.

April through September: Preserving the quality of your chocolate is of utmost importance to us. During warm weather months, we ship orders using insulated packaging and gel ice packs and exclusively ship orders on Monday, Tuesday, and Wednesday via expedited shipping methods. Orders placed for 2nd day shipping on a Wednesday after 11:00 AM Central Time will not ship until the following Monday. Overnight shipping orders placed after 11:00 AM CST on a Thursday will not ship until the following Monday.

Orders placed on Saturday and Sunday will ship out on Monday via the selected shipping method. Due to the increase in seasonal ordering and FedEx delays, delivery time may be impacted.

60-day satisfaction guarantee.

At Fannie May, the quality of our chocolates has been a driving force for the past 100 years. We want you and your gift recipients to be delighted with our chocolates.

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are unsatisfied with the Fannie May product you purchased from us on FannieMay.com, we will gladly replace the chocolate free of charge or provide you with a refund. Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Fannie May 60-day satisfaction guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet websites and unauthorized storefronts on online marketplaces.

If you would like a replacement or refund for your order, you must submit your guarantee request within sixty (60) days from the date of purchase. Please complete a contact us form that includes:

1. Your mailing address and preferred method of contact.
2. A brief description of why you are unsatisfied with your product.
3. The date you purchased your product.
4. Your order number.

Fannie May reserves the right to verify information, require a valid proof of purchase, and deny guarantee requests in its discretion in cases of suspected fraud.

Fannie May chocolate is best when consumed within two weeks of purchase. To ensure optimal quality, keep chocolates away from direct sunlight and protected from moisture.

Should you decide to keep the product for a longer period, it is recommended that you freeze the product. When freezing the products, take the unopened box and wrap it in a durable wrap that is appropriate for the freezer. If this is done properly, the product can remain frozen for up to 4–6 months. When you are ready to consume the product, remove the box from the freezer. The freezer wrapping should remain around the box while thawing for 24–48 hours.

If you still have concerns, please fill out a contact us form.

At this time, No Sugar Added products are not available for shipping on FannieMay.com. However, our over 50 Fannie May stores do carry an assortment of No Sugar Added chocolates.

All our products may contain traces of peanuts, tree nuts, milk, egg, soy, and wheat, even if not mentioned as an ingredient.

The quality of our chocolates has been a driving force for Fannie May for the past 100 years. We want you and your gift recipients to be delighted with our chocolates. If there is an issue with your order, please complete a contact us form.

On all products, you will find the Nutrition Facts panel, including the list of ingredients, as one of the images as well as listed under Ingredients & Nutritional Information. If you have additional questions, please complete a contact us form.

Our chocolate manufacturing facility in North Canton, Ohio, has been certified kosher. Please review the Nutrition Facts panel on individual products and look for “kosher” or the OU-D symbol.

Currently, we do not have products that are certified gluten free, nor do we sell vegan chocolate.

If you have additional questions, please complete a contact us form.

Fannie May has a long history of supporting local organizations and helping them reach their fundraising goals by offering chocolate bar and catalog sale options. Please view our /FundraisingPagefundraising page for more information.

Fannie May is the perfect choice for your business gifting needs. We offer bulk discounts on orders of $500 or more. Please view our /BusinessGiftingPagebusiness gifting page for more information.

Shop our Buy Online, Pick Up In Store site. You may also visit the Store Locator and call the store to check on in-store availability.

Learn about how chocolate is made at our North Canton, Ohio, factory. We offer free tours Monday through Thursday from 11:00 AM to 3:00 PM. Reservations are preferred. Call 800-321-0444 ext. 119. For more information, visit our Chocolate Tour page.

Currently, this would be two separate orders: one order for in-store pickup and a separate order and checkout for shipping.