Customer Service

Ordering Information

Ordering from The Popcorn Factory is simple! Our website is easy to use. When you set-up your account you will be able to store your recipient addresses in your address book for easy access.

By Phone:
1-888-216-0235    Hours of operation, 7 days a week:

MonthM-FSaturdaySunday
JAN - APR8am - 10pm9am - 6pm10am - 6pm
MAY8am - 10pm9am - 6pm10am - 3pm
JUN8am - 10pm9am - 5pm10am - 3pm
JUL8am - 10pm9am - 5pm10am - 3pm
AUG8am - 10pm9am - 5pm10am - 3pm
SEP8am - 10pm9am - 5pm10am - 3pm
OCT8am - Midnight8am - 9pm8am - 10pm
NOV8am - 10pm9am - 6pm8am - 8pm
DEC8am - Midnight8am - Midnight8am - Midnight


By Fax:
1-888-333-4595

By Mail: 
The Popcorn Factory
PO Box 5043
Lake Forest, IL 60045-5043

Payment Methods
The Popcorn Factory accepts all major credit cards including American Express,
Discover Network, MasterCard, and Visa.

Sales Tax
Sales tax is collected based on the destination of the order:

  • Local and state sales tax will be collected if your recipient's mailing address is in Illinois,
    New Mexico, New York, Ohio, Oklahoma or Virginia.

Shipping & Handling

Our Popcorn Promise: Both you AND your recipient must be absolutely delighted - we guarantee it!

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