Questions & Answers
How do I freeze Fannie May product?
Our product is best when consumed within two weeks of purchase. Should you decide to keep the product for a longer period of time, it is recommended that you freeze the product.
When freezing the products, take the unopened box and wrap it in a durable wrap that is appropriate for the freezer. If this is done properly, the products can remain frozen for up to 4-6 months. When you're ready to consume our product remove the box from the freezer. The freezer wrapping should remain around the box while thawing for 24-48 hours.
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What if I forget my password?
If you have forgotten your password you can go to My Account (top right corner of every page). When you click on the My Account link, the sign in page will appear and, there is also a link to request a new password. Alternatively, you can click the following link: Forgot your password? and you will receive your password via e-mail. If you have not created an online account, your e-mail address will not be recognized and you will need to create an account.
If you are still having problems, please call 1(800) 333-3629 and a representative will gladly assist you.
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